Delivery & Return Info
ABOUT DELIVERY:
- There is NO minimum order value
- There is NO restriction of weight or volume
- Shipping costs are automatically calculated by the system at the check out
- Choose the delivery service that best suits you available at the checkout (standard, next day..)
Other important info:
- Please note we deliver by express courier ONLY: you cannot reserve a specific time for delivery. Once we dispatch the order, the system will notify you automatically about the status of your shipping, and you will get 1 hour delivery window during the day scheduled for it. You can then tell the system to deliver another day, or leave your order in a collection point near you.
- Offers for free delivery apply for most of UK mainland areas in England, Scotland & Wales. For some specific postcodes and Islands a surcharge of £10 per parcel, will be required at the time of the order. Of course we will be back to you for approval before charging anything extra.
- Orders regularly placed and paid will be processed in the next working days and then dispatched by express courier services.
- If for any reason there is a problem, we will promptly come back to you providing the best solutions
Shipping costs are automatically calculated by the system at the check out.
SMS notifications work only for UK mobile numbers; if you put a foreign mobile at the checkout you will be then notified by email only.
DPD and FedEx are our logistic partners for deliveries
INTERNATIONAL DELIVERIES:
Due to Brexit changes we are currently unable to offer delivery from the UK to Europe. We are setting up different routes in order to offer again our services to all the EU countries. Please keep following us for updates.
OUR RETURN POLICY:
Our policy lasts 7 days from the time you received the delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as fresh food, some health and personal care items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mydelibox.com.
Return Info:
To return your product, you should send it to:
LPA Trading Limited / myDelibox
Unit A3 - OYO Business Units - Crabtree Manorway North
Belvedere, Kent DA17 6AX United Kingdom.
You must use a trackable shipping service and considering to purchase shipping insurance. Let us know the tracking number and courier name used.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.